Help & contact
Real people answer every message. Billing and access questions get a reply within one working day; safety reports are prioritized. You can also email support@example.com.
Quick answers
How do I cancel?
Go to Account, then Manage billing, then Cancel. You keep access until the end of the month you've paid for. If you joined through the iPhone or Android app, cancel in your phone's subscription settings instead.
I was charged but can't get in.
Log out and back in with the same email you paid with. Still stuck? Send us a message below with the email on your receipt and we'll sort it within one working day.
Can I get a refund?
See our Subscription & refunds terms. If something went wrong with a charge, contact us and a real person will look at it.
How do I reset my password?
Use 'Forgot password' on the log-in page. The link expires after an hour.
How do I report a post or a member?
Every post and reply has a Report option. You can also block a member so you no longer see what they post. Reports are reviewed by a person.
How do I download or delete my data?
Account has 'Download my data' and 'Delete my account'. Deleting is permanent and removes your check-ins, money log and posts.
Does WHB. work on my phone?
Yes. Open WHB. in Safari or Chrome on your phone and add it to your home screen. Native iPhone and Android apps are coming; the same account works on both.
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